Bespoke Goods

Please note that our definition of "bespoke" goods is as follows;

1. Bespoke goods are any goods specifically personalized and/or tailored to your specifications.
2. Orders for bespoke goods cannot be cancelled or changed [once work has started on them].
3. Bespoke goods which are delivered as described and are in good condition may not be refunded. We reserve the right to charge for re-posting of bespoke goods returned in error.
4. We are not responsible for customer generated mistakes, errors or defects including spelling, typographical or grammar errors; poor image quality derived from low resolution images, order quantity, or other ordering errors. To prevent these errors from happening, please review your order carefully before submitting.
5. Faulty goods will be rectified free of charge. Any problems with any part of a bespoke order must be reported to us within 7 days of receipt. Please e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it who will contact you in regards to the fault and how to return the goods. The goods are returned at customers expense.